| Booking terms and conditions

Erewash Borough Council Online Booking Terms and Conditions

Online bookings may only be used by Customers with Health Club and Leisure Card Members. All bookings must be made in accordance with the terms and conditions listed below, as well as in accordance with all membership terms and conditions

Online

Health Club and Leisure Card Members can book classes and activities 7 days in advance from one minute past midnight at www.erewashhealthclub.co.uk/booking
Members may only book themselves on to a class.

In person or phone bookings:

Health Club and Leisure Card Members can book classes and activities 7 days in advance from 10am. If your class starts before 10am you can book 1 hour before the start of the class.

Non Members may book classes at the end of the class with full payment.

Members and non-members can book themselves and one other person for the same class.

Electronic proof of payment may be asked for prior to entry to classes. Tickets must be handed to the instructor with no entry without a valid ticket.

Cancellation and refund policy
If you need to cancel your booking

A minimum of 24 hours’ notice should be given. Health Club and Leisure Card Members can cancel their class online at www.erewashhealthclub.co.uk/booking if the class is zero fee or payment has not been made through the online system.

Non Members - If you cancel a class with more than 24 hours notice you may transfer on to another class. If you cancel your class within 24 hours then you will not receive a refund.
Any courts or classes which have been paid for online must call the relevant facility or visit the centre in order to cancel and receive a refund.

General conditions

Please arrive on time for your class. Any booked places not taken up five minutes before the class start time will be re-allocated to waiting customers.

If you arrive late, you will not be permitted to access the class as you will have missed the essential warm up.
Health Club and Leisure Card Members that do not show up for a pre-booked class or cancel late on 3 occasions within a month may lose the privilege of advance booking or online.

We reserve the right to alter group exercise classes as and when required.

Activities
Please arrive on time for your activity and register at reception proof of payment may be asked for prior. Where there is a requirement to change equipment over we will do this as quickly as possible, this should not normally take more than 5 minutes